Release Notes: October 13th, 2025

Overview

This release introduces UI improvements, better handling of billing edge cases, a new API capability for Ticket attachments, and new Workforce and Admin Settings features. It also includes small quality-of-life updates across the platform.

User interface

• Archived custom fields won’t appear on entities anymore
  If a value has been added to a custom field and the field is then archived, the custom field won’t appear on any entities (Accounts, Addresses, etc.) where a value was added.

Checkout

• Trimmed whitespace around Account Name to avoid creating accounts with trailing spaces in names.

Billing

• Made Internal Notes mandatory when using the Check payment method.
• [Gravity] Improved the void/refund process to ensure refunds are attempted in more scenarios when a void fails.
• [Paymentus] Prevented Duplicate Payment Method errors when adding a payment method
• Blocked sharing of annual (or non-monthly) subscriptions with Accounts on monthly billing to prevent incorrect charges.

Workforce

• [Fields service app] Technicians can now click on a phone number from a Work Order in the app to pre-fill it into their phone’s dialer for easier customer contact.

Admin settings

• New permission: Control which roles can edit addresses on accounts

API

• Support for attachments in Ticket comments via the API
  You can now add JPGs and PDFs to Ticket comments using the API.
  Learn how to use this feature.