Properties Overview

Last updated: November 4, 2026

Overview

This article explains how to add a new account to a property, link an existing account to a property, change the unit within the same property, or unlink an account from a property in gaiia.

What is a property account?

A Property Account is a specialized account type in gaiia that represents a physical location with multiple units (such as an apartment building, community, or multi-dwelling unit) rather than an individual subscriber.

Property accounts are designed for managing multi-dwelling units (MDUs) where multiple subscribers may reside.

Property account hierarchy

  • Property Group: Can represent an owner who manages multiple properties.

  • Property: Represents a physical building or community.

  • Units: Individual addressable spaces within the property.

  • Accounts: End subscribers linked to specific units.

Advantages of property accounts vs. regular accounts

  1. Better management of multi-dwelling units

    • Provides an architecture that connects properties, addresses, and accounts for easier account moves.

    • Tracks which units have active service and which do not.

    • Allows property managers to view all units in one interface.

  2. Flexible billing options

    • Supports billing models such as “self-serve,” “property-managed,” and “hybrid-managed.”

    • Allows shared payment arrangements between property managers and residents.

    • Customizable checkout per property with selected products and pricing.

  3. Better reporting and business intelligence

    • Provides sales insights through property uptake reporting.

    • Enables grouping properties by ownership for data analysis.

  4. Operational efficiency

    • Improves technician scheduling with property visuals and names.

    • Facilitates incident management by adding accounts to incidents by property.

    • Grouping items and tickets attached to the property under a unified view.

  5. Better customer experience

    • Gives property managers a specialized portal to view all their properties and units.

    • Simplifies billing for managers handling multiple units.

Property accounts are distinct from commercial accounts, which are for businesses with multiple locations but do not follow the property/unit structure.