Release Notes: May, 19th, 2025

Last updated: November 4, 2026

Overview

This release includes enhancements to ticket handling, workforce scheduling, and the workflow editor.

Product Update

User interface

  • Enabled selection of inactive products in Speed Modifications

    Products outside coverage or marked inactive can now be selected during speed changes.
    Speed_Modificcation_No_Validation.png

Workforce

  • Updated work order logic to follow technician shifts

    Assignments now use tech shift availability instead of the preferred time slot.
  • [Fixed] The empty state click-to-action now correctly checks for permissions.

Tickets

  • Added the ability to convert internal tickets

    Internal tickets linked to accounts can now be converted into external ones. 
  • Simplified the ticket creation form

    Users can now toggle between internal and external tickets after starting the creation flow.
    External_ticket_toggle_Creation.png
  • Released Custom Views for the Tickets page

    Read the announcement

Workflows

  • Improved layout of the workflow graph

    Workflow nodes now display with less overlap.