Release Notes: August 11th, 2025

Overview

This release includes improvements to the user interface, checkout process, and workforce reliability—plus key enhancements to the API and property management in the checkout.

 

Product update

 

Properties

• Introduced a setting to enable clients to make all products in a coverage area visible in checkout without manual assignments. 
  
  
  

To enable this feature, contact gaiia support.

Checkout

• Added an optional text box on the appointment selection screen so customers can leave helpful notes for technicians.
  
  
  

Client Portal

• Restricted technician names to only appear on the day of an appointment. A "To be confirmed" will be shown until the appointment day.
  
  
  

Billing

• Added support for an overdue period of 0 days.

  • If configured, marks invoices as overdue the same day they’re generated.

    You can enable deferred overdue communications via the appropriate billing setting if needed.

Workforce

• Improved the error message shown when editing a shift template.
• [Fixed] Resolved a 500 error when querying a work order using both Cancelled and Error statuses.
• [Fixed] Resolved an issue preventing access to the second page of results when sorting work orders by descending Work Date.

Admin Settings

• [Fixed] Resolved an issue where an error page appeared when saving communication or document templates.

API

• Added support in [Ticketing API V1] to fetch ticket types and custom statuses.
  • Ticket Types Query
  • Ticket Custom Statuses Query
• Added the ability in [Inventory API] to fetch inventory items by ID.

Incoming change for next week (Monday 18th)

• [workforce] Technician teams
  
  Read more about this feature before it's released: Technician Teams in gaiia