Service Modification Workflow

Overview

Workflows in gaiia accelerate agents' tasks by allowing them to complete complex workflows with a few clicks and an automated follow-up. The Service modification allows the user to change the current internet services of a customer. Everything related to the billing adjustment is automated. It is possible to plan a service modification in advance.

Changing Services

To create a Service modification, go to the client account Workflows +Add Service modification Select the new internet speed and the date Submit.

Tip: Equipment must be able to take the speed increase. Otherwise, you won't be able to select the speed. Make sure the modem and the router of the account are compatible with the new speed.

Warning: It might be necessary to send new equipment to the customer for high speed. To ensure the modem used for the service modification is the right one, create an Equipment Return Workflow including the old equipment first, then proceed to the Service modification.

Manual Intervention

It is possible to cancel an ongoing Speed Modification Workflow by using the action button. To do so, follow these steps: 

1. Go to the client account.
2. Navigate to Workflows.
3. Select the Speed Modification Workflow to cancel.
4. Click on the Actions button.
5. Select Cancel workflow.
6. Click Submit to finalize the cancellation.