Overview
The Reactivation Workflow allows agents to reactivate customer accounts after a seasonal or delinquency suspension. It is possible to schedule the reactivation for now or at a later date. This workflow will reassign all suspended subscriptions on the customer account, enable the corresponding services, re-enable the billing cycle, and update the status to Active. A confirmation email will also be sent to the customer.
How to Create a Reactivation
To create a Reactivation Workflow, go to the client account > Workflows > +Add > Reactivation > Fill in the information for each step > Submit.
You can see an example of the workflow's modal in this image:
This view allows you to see what subscriptions will be reactivated with the workflow.
If the customer wants to reactivate with fewer services than before the suspension, follow these steps: Go to the Billing tab > Unassign unwanted subscriptions (the subscription was previously suspended) > Go back to the Reactivation Workflow and proceed.
If the customer wants to reactivate with more services than before the suspension, proceed with the Reactivation Workflow and then add a subscription as you would normally do with an active customer.
How to Reschedule or Cancel a Reactivation
The reactivation can be rescheduled within the workflow by using the Actions button > Reschedule.
The reactivation can be cancelled within the workflow by using the Actions button > Cancel Workflow.