Subscription error code

Nicolas Audet
Nicolas Audet
  • Updated


When meeting the criteria, gaiia will prevent the subscription of some customers for various reasons. The error code will help the customer care team to better understand why we are blocking the subscription and indicate the information need to solve the case.


List of error codes and verification made

NGGYUNGLYD: Delinquent account. to detect it, we track the contact information and prevent the customer to subscribe to any addresses.
Solution: customer must pay his overdue invoices in all his accounts.

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