Seasonal Suspension Operation

Nicolas Audet
Nicolas Audet
  • Updated


This suspension is requested by the customer and is often for more than 1 month. The objective of this operation for the client is to save money while the client is away, so suspending the service will also suspend the billing cycle. To have more detail, check the full article.


The customer must be suspended to be able to perform a reactivation.

Use the Operation to reactivate the account, Account > Operations > New operation > Reactivation > add date > Submit.

If the customer is inactive, you will need to perform an activation and adjust the billing. Requesting an activation won't reassign an unassigned subscription. Make sure to reassign subscriptions first.


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