Overview
This page tracks product updates that were released on the date noted in the article title. See below for details.
Product Update
Product catalog
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Adding coverage areas by addresses with CSV import.
- Edit coverage area by geofences.
Tickets
- Users can create public tickets and add public comments. The ticket is also displayed in the client portal.
- Customers can now send an email to an email address to create a new ticket.
- Mailboxes must be set for this feature to work. Tickets > Settings > Mailboxes.
- Notification to the customer who created a ticket to confirm reception.
- Must activate the communication template "Public ticket created" to send communication.
- Notification to assigned/following users when a new comment is added to a ticket.
- Must activate the communication template "Ticket new public comment" to send communication.
Client Portal
- Customers can now edit their email addresses from their account settings.
- Customers can now edit their phone numbers from their account settings.
Communication templates
- Added availableFunds merge tags to Manual Statement and Statement communication. template.