Overview
This page tracks product updates that were released on the date noted in the article title. See below for details.
Product Update
User interface
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Added the possibility to import promo codes in bulk
Client Portal
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Introduced a prompt to alert customers if they attempt to navigate away from a support ticket page without sending their composed reply
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Added possibility for customers to filter support tickets in the client portal
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Introduced a new notification beneath the customer's current balance, which activates during payment processing
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This alert communicates that any changes to the balance will be reflected only after the payment has been successfully processed
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This alert also displays what the balance of the customer will be once the payment has been successfully processed
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Fixed: Payment modals now remain open until processing is complete, preventing premature closure by customers
Notifications
- Fixed: Payment communications for successful and failed transactions are now properly sent to customers, regardless of their invoice issue dates.
- Successful payment communications will be sent except when the payment date coincides with the invoice date, as the invoice itself confirms the payment.
- Notifications for unsuccessful payments will now always be dispatched to ensure customers are promptly informed of any issues, regardless of their billing setup.
- Added a new merge tag “totalBalanceDue” that displays the total outstanding balance of a customer
- Available on the “payment due”, “manual statement”, “statement” & “overdue” communication templates
- Each communication templates must be manually updated to leverage this new merge tag
Billing
- Overdue and delinquency fees are now automatically appended to existing invoices, eliminating the need for manual regeneration.
- This feature is on by default, but can be disabled via a feature flag
- Implemented the first iteration of the “Mailed invoices” report, allowing tenants to download a collated list of invoices for customers with the “Receives printed invoice” option enabled, facilitating the printing of these invoices.
- The “Receives printed invoice” option can only be enabled by an agent from a customer’s account page, under the Billing settings tab
- This report is automatically generated on days where invoices for customers with the “Receives printed invoice” option enabled would normally be generated
- This report will not be generated if no such invoice exists on a given day
- A fee for this service can be applied to a customer’s balance each time an invoice is generated
- This fee is off by default and must be manually set under the Billing setting “Apply a fee when an account receives a printed invoice” of the admin tab
Network
- Fixed: Enabled scheduling reactivations for provider “NONE”, preventing errors in sandbox instances and for tenants with no network integration
Product
- Added the option to filter by coverage area in the Products page
- Improvements to the coverage areas feature
- Page optimization for faster loading speed
- Added pagination, sorting, filtering, and searching for coverage areas
- Added the ability to export data from a coverage area using the three vertical dots next to it