Overview
Quick replies allow you to insert pre-written messages into your external ticket's comments, helping you get more done in less time.
They can be selected from a collection of templates your organization will create and edit as your needs evolve.
Check this guide to learn how to do so: Managing Quick Replies Templates
Video tour
Steps
Quick replies can only be used when posting an external comment on an external tickets
- Navigate to an external ticket
- Switch to the Comments tab
- Make sure your comment is set to External
- Click the
Quick Repliesbutton - Select the desired template from the list
Managing Quick Replies Templates
- Review and send your comment
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