Using Quick Replies

Dany Bouchard
Dany Bouchard
  • Updated


Quick replies allow you to insert pre-written messages into your external ticket's comments, helping you get more done in less time.

They can be selected from a collection of templates your organization will create and edit as your needs evolve.

Check this guide to learn how to do so: Managing Quick Replies Templates


Video tour



Quick replies can only be used when posting an external comment on an external tickets

  1. Navigate to an external ticket
  2. Switch to the Comments tab
  3. Make sure your comment is set to External
  4. Click the Quick Replies button quick_replies_icon.png
  5. Select the desired template from the list
    Managing Quick Replies Templates
  6. Review and send your comment

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