Release Notes: April 2nd, 2024

Overview

This week’s update marks a significant milestone for our platform, as we're thrilled to unveil two of our most requested features: Mass Communications and Mass Discounts! 🎉

These new additions are designed to empower our users with more robust tools for engaging with customers and facilitating discount campaigns!

But that's not all! We've also dedicated time to enhancing the overall system functionality and user experience, so this update includes a series of bug fixes and optimizations aimed at making your day-to-day operations smoother and more efficient.

Product Update

Communications

• Introducing Mass Communications!
  • Streamline your customer outreach with the ability to send a communication to as many accounts as you wish, all while leveraging our powerful templating system!
  • Leverage the power of CSVs:
    • Both simple and flexible, CSVs are great at managing large datasets. This is why the Mass Communications feature uses them as an input for the accounts you wish to target.
  • Learn More:
    • Mass Communications - Overview
    • Building the CSV for Mass Communications
    • Creating Mass Communications
    • Managing Mass Communications

User interface

• [Workforce] Improved loading time. More optimization coming soon!
• [TP-Link integration] Now displays the item’s SSIDs directly in gaiia.

Billing

• Fixed: Writing off invoices will no longer re-activate accounts if they were suspended due to delinquency.
• Launching Mass Discounts!
  • The introduction of Mass Discounts is not just a win for your marketing team, but also a significant upgrade to your customer service toolkit.
  • Instantly Apply Discounts:
    • Apply discounts across multiple customer accounts in a few clicks, making promotional campaigns easier than ever!
  • Rapid Response to Service Outages:
    • In the unfortunate event of a service outage, Mass Discounts can be used to quickly apply credits to multiple customers.
  • Getting Started:
    
    • Mass Discounts - Overview
    • Building the CSVs for Mass Discounts
    • Creating Mass Discounts
    • Managing Mass Discounts

Checkout

• Preferred activation date improvements
  • It is now possible to control whether a day of the week should be excluded from the preferred activation dates during checkout

    To change available days of the week as preferred activation dates, contact us.

  • Additionally, we improved the text in this section to make it clearer that the selected dates are only preferences