Release Notes: August 19, 2024

Overview

We're excited to share the latest updates and enhancements to our CRM platform. This release focuses on improving your experience with better ticket management, a more intuitive interface, and crucial bug fixes.

Product Update

User Interface

• Now allows personalizing your service cancellation reasons to better suit your needs.
  • Check this article for more information: Service Cancellation Reasons
• Search addresses more easily with our enhanced universal search functionality.

Checkout

• Customers can now select any date during checkout when technician availability is limited, with a confirmation warning that a representative will contact you to confirm the exact appointment.
• Reduced redundancy by hiding the "Due on your first invoice" message when it matches the "Monthly total" amount.

Ticketing

• When forwarding an email to create a ticket, the entire email thread is now included, ensuring no details are missed.
• Ticket titles are now included in user notification subjects for better clarity.

Workforce

• Our field service app is now available on the Apple App Store, offering enhanced mobility for your teams. Get it here!
• Optimized travel time calculations and fixed several bugs to make scheduling and navigation smoother.
• Work orders are now formatted to fit on a single page whenever possible, reducing paper usage and simplifying documentation.

Billing

• Tickets are no longer created for every ACH payment via Authorize.net. Now, tickets will only be generated when a fraud error occurs, reducing unnecessary ticket clutter.

API and Webhooks

• The order.abandoned webhook event now includes languagePreference, allowing for more targeted follow-ups in the correct language.
• New ticket mutations are available:
  • updateInternalTicket
  • updateExternalTicket
  • createTicketComment
  • createTicketWorklog
• Webhook executions now support SSL errors, ensuring more secure and reliable integrations.