Creating a Help Desk Account

Overview

Navigating gaiia’s Help Desk is available to the public, but to access critical articles and open tickets, you will need to create an account.

If your work email is hosted by Google, scroll down to the next section. Otherwise, you'll need to create an account manually, but don't worry; it only takes a few steps!

Creating an account manually

1. Begin by going to https://support.gaiia.com/
2. In the top right corner, select “Sign in” followed by, “New to gaiia? Sign up” in the bottom left.
3. Fill in the necessary information and then select Sign Up
4. You’ll then receive an email to confirm your new account. You’ll want to click on “Create a Password” and follow those instructions to confirm your account
5. Then, use the credentials created to log into your Help Desk account

Logging in using your Google Account 

1. Begin by going to https://support.gaiia.com/
2. In the top right corner, select “Sign in” followed by “Sign in with Google” on the left hand side
3. Follow the instructions using your work email
4. You are now signed into the Help Desk using your work email

If there are any issues creating an account, please don’t hesitate to reach out to our support team at support@gaiia.com