Broadband Fact Labels

Overview

This guide explains how to manage Broadband Facts labels to comply with FCC regulations for ISPs operating in the United States, but not exclusively for American ISPs. These labels ensure customers receive standardized and clear information about internet service plans.

Setting Global Information and Default Values

Begin by setting up global information and default values to streamline label creation. These settings apply across all new labels, minimizing repetitive data entry.

1. Go to Product > Setting > Broadband Facts (ensure Broadband Facts are enabled).
2. Fill out the required fields for global information and default values.

These settings can be updated at any time to adapt to new requirements.

Viewing and Accessing Labels

Navigate to the Broadband Facts section to view all labels associated with your products. Expand the product line to see its versions and associated labels.

Steps to Create or Edit a Label

1. Select the label you wish to edit or publish and click the ellipsis menu, then choose Edit label version.
2. While on the open modal, populate the required fields. The label preview updates in real-time.
3. Click Save as draft to save your progress without publishing.
4. When finalized, click Save and publish in the top-right corner.

Published labels cannot be edited. To make changes, create a new label version.

Creating a New Label Version

A new label version must also be created if a new product version is created. Follow the same steps as creating a label, selecting the new product version during the second step.

Unpublishing or Deleting a Label

In compliance with FCC regulations:

• Published labels cannot be archived, deleted, or edited.
• To make changes, create a new product version and start over with a new label.

As a customer, Where to Find Broadband Fact Labels

During Checkout

Potential customers can view the label by clicking View Broadband Facts during checkout. The label is also accessible in the review step.

Client Portal

Customers can access Broadband Fact labels under the My Service section in the client portal.

Broadband Label URL

You can share the broadband label URL with your customer. To access a label URL, go to the broadband fact section, expand the product you want to share and click View broadband fact URL in the ellipsis menu. The link can be easily shared with potential customers. This will redirect them to the checkout, pointing to the selected broadband fact label.

Additional Information

The Broadband Facts labels are designed to meet FCC regulations but can be used by any organization in gaiia.

For more details about FCC requirements:

Please refer to the official FCC Broadband Consumer Labels webpage for all details about this new regulation.

We highly recommend reading the FCC Report and Order, which contains all details about the regulation. If you'd like to know more about the precise fields that need to be put on the labels, please take a look at the FCC Data Specifications PDF file.