Overview
You can identify where a payment was initiated by using either the Payment details report or by looking at a specific transaction within an account.
This helps distinguish between automatic charges, payments initiated by a user, or those completed by a customer through the portal.
Using the Payment Details Report
- Go to Analytics.
- Click on the Reports tab.
- Under Billing, open the Payment details report.
In the report, look at the column titled Transaction Created By. This field shows who (or what) triggered the payment.
| Value shown | Source of payment |
|---|---|
gaiia-bot |
Payment was made automatically through Autopay. |
| An email address (e.g. john.doe@isp.com) | Payment was triggered by a gaiia user. |
| A UUID (e.g. 8bf5495b-e2cf-4626-9afb-276f85a8c792) | Payment was made by the customer via the Portal. |
The Transaction Created By field provides the most reliable information about the source of a payment.
Checking directly from a customer account
You can view the same information at the individual account level:
- Go to the customer's account.
- Click on the Billing tab to see the Transactions section.
- Click the toggle to open the transaction details.
- Look for the Created by field.
This field uses the same logic and data as the Transaction Created By column in the Payment details report.