Overview
Passwordless authentication lets customers log into the client portal using a secure link sent to their email—no password required.
Accessing the client portal
Once enabled, your customers will see two login options on the portal:
Log in with password
Log in with secure link/code
Login to Client Portal with Passwordless Authentication
Here's what the flow looks like when using passwordless authentication:
Go to your client portal.
Enter your email and click on
Continue with secure code/link.Check your inbox for an email from your service provider.
Click the link or copy the secure code to log in.
You will be automatically redirected to your client portal account.
How Secure Links Work
The secure links (magic links) in Gaiia's authentication system have the following security features:
Links expire after 1 hour
Each link can only be used once
Authentication tokens expire after 12 hours, following NIST recommendations
This feature can be disabled for specific tenants if desired
This feature must be enabled on your tenant before it becomes available. Reach out to support@gaiia.com to activate it.
You also need to activate the associated communication: Cognito passwordless authentication.