Overview
Custom statuses give you more control over your ticket workflows by allowing you to tailor statuses to your internal processes.
Setting up custom statuses
- Go to the Ticket settings page.
- Scroll to the Fields section.
- Click the arrow on the Statuses section.
- Use the interface to add, rename, or remove statuses.
Ticket statuses are grouped into three editable categories:
- Unstarted
- Started
- Closed
Each category includes default statuses (Open, In Progress, and Closed). You can add new statuses to any category.
Default statuses deleted. Statuses currently in use on tickets also can’t be deleted.
Using custom statuses in tickets
When working in a ticket, you’ll now see all available statuses in the status dropdown. This includes both default and custom ones.