Overview
This article explains how to add a new account to a property, link an existing account to a property, change the unit within the same property, or unlink an account from a property in gaiia.
What is a property account?
A Property Account is a specialized account type in gaiia that represents a physical location with multiple units (such as an apartment building, community, or multi-dwelling unit) rather than an individual subscriber.
Property accounts are designed for managing multi-dwelling units (MDUs) where multiple subscribers may reside.
Property account hierarchy
- Property Group: Can represent an owner who manages multiple properties.
- Property: Represents a physical building or community.
- Units: Individual addressable spaces within the property.
- Accounts: End subscribers linked to specific units.
Advantages of property accounts vs. regular accounts
- Better management of multi-dwelling units
- Provides an architecture that connects properties, addresses, and accounts for easier account moves.
- Tracks which units have active service and which do not.
- Allows property managers to view all units in one interface.
- Flexible billing options
- Supports billing models such as “self-serve,” “property-managed,” and “hybrid-managed.”
- Allows shared payment arrangements between property managers and residents.
- Customizable checkout per property with selected products and pricing.
- Better reporting and business intelligence
- Provides sales insights through property uptake reporting.
- Enables grouping properties by ownership for data analysis.
- Operational efficiency
- Improves technician scheduling with property visuals and names.
- Facilitates incident management by adding accounts to incidents by property.
- Grouping items and tickets attached to the property under a unified view.
- Better customer experience
- Gives property managers a specialized portal to view all their properties and units.
- Simplifies billing for managers handling multiple units.
Property accounts are distinct from commercial accounts, which are for businesses with multiple locations but do not follow the property/unit structure.