This release brings the boréal design refresh to avatars and tooltips across gaiia, the ordering flow, and the client portal, plus refinements to billing, checkout, network site management, and the workflow builder. A few items that were pre-announced previously — including the SMS override for PIN verification, richer details in the mass payment tool, and creating work orders directly from a ticket — are still in flight and carried forward here.
User interface
Avatar refreshExpected: Releasing May 11
Avatars across the gaiia app move to the new design system. Same data, cleaner look — no functional change for users.
Tooltip and label polishExpected: Releasing May 11
Tooltips and truncated labels in the ordering flow and the client portal pick up the boréal refresh, making information density easier to scan.
Accounts
PIN verification: SMS preference overrideExpected: Releasing May 11carried over
Agents can send a verification PIN by SMS even when a customer's SMS preference is off, with a confirmation step to ensure the customer explicitly requested it. API consumers (chatbots, IVR systems) can bypass the preference entirely when the related setting is enabled. Gated behind a tenant feature flag, off by default. Contact us at support@gaiia.com if you'd like it enabled.
Billing
More detail in the mass payment toolExpected: Releasing May 11carried over
The mass payment tool now surfaces additional context for each payment so agents can confirm what they are applying without leaving the screen.
Overdue task timing changeExpected: Releasing May 11
We're updating when the overdue task runs. Tenants relying on automated cancellation or delinquency workflows should expect the task to fire on a different cadence — reach out if you need help validating against your setup.
Checkout
Address confirmation map in a side panelExpected: Releasing May 11
The address geocoding step now opens as a side panel during checkout instead of a full modal, so it feels like a continuation of the form rather than an interruption — especially helpful on mobile.
Modernized address serviceability screenExpected: Releasing May 11
The address serviceability screen — the first step in checkout for most customers — has been redesigned with a modern, brand-forward look. The new layout carries through every variant (manual entry, resume order, waitlist for unserviceable or planned-area addresses, and MDUs). Tenants can now upload a custom background image and overlay from Settings → Brand theme → Checkout, so the entry point to checkout feels like a natural extension of their brand.
Featured bundles screen in checkoutExpected: Coming soon
Bundles get a dedicated screen in checkout so customers can clearly see what's included — internet, mobile plan, router, and so on — in one place rather than across separate steps. Available to beta users behind a feature flag before general availability. Contact us at support@gaiia.com if you'd like it enabled for your organization sooner.
Inventory
Search inventory by serial or MAC without picking a model firstExpected: Releasing May 11
Inventory search now matches across models, so device-scanning workflows that mix model types are no longer blocked by having to choose a model up front.
Consumable quantity APIExpected: Releasing May 11
A new API mutation to set, increase, or decrease consumable quantity — useful for tenants automating stock adjustments alongside provisioning.
Network
Configurable Network Site statusesExpected: Releasing May 11
Network Sites now support custom lifecycle statuses (for example: Stage 1, On Air, Under Outage) so operators can label and filter sites by where they are in the build/operation cycle. First piece of the broader Network Sites organize-and-filter project.
Coverage-area cleanup on geofence changeExpected: Releasing May 11
When a new geofence is associated with a coverage area, the previous one is now automatically removed — no more orphaned coverage shapes left over from earlier configurations.
Portal
"Visits waiting to be scheduled" excludes on-hold work ordersExpected: Releasing May 11
The client portal's Visits-waiting-to-be-scheduled section was including work orders with an on-hold custom status. Those now stay out of the pending list so customers only see what's actually queued for scheduling.
Project
Clad: map project fields to Clad custom fieldsExpected: Releasing May 11
Admins can map project fields on a project type to Clad fields directly in the integration settings. When a Clad project is created from gaiia, its custom fields are populated automatically using that mapping — less manual hand-off when kicking off a construction project. Available to all users of the Clad integration.
Tickets
Create work orders directly from a ticketExpected: Coming sooncarried over
Agents will be able to create work orders from inside a ticket, removing the back-and-forth between the two modules for B2B and complex support flows. Originally pre-announced for May 11; tracking to a slightly later target.
Workflows
Skip Node UI polishExpected: Releasing May 11
A frontend polish pass on the skip node experience to align with the latest designs — closing out the skip node feature set for builders.
Faster workflow creation: trigger selection on openExpected: Releasing May 11
When you create a new workflow, the canvas now opens directly to trigger selection instead of a blank canvas — fewer clicks to get to the first useful step. First piece of the upcoming Workflow Templates flow.
Workflow node: Get Work Order Custom StatusesExpected: Releasing May 11
A new workflow node lets builders reference work order custom statuses inside their automations, unblocking flows that need to branch or filter on a status that isn't part of the legacy structure.
Richer payload on the work order delete eventExpected: Releasing May 11
The work order delete event triggered from automations now carries meaningful work order context, so downstream consumers don't have to make extra round-trips to v0 just to figure out what was deleted.