Overview
This release leads with a new look and feel for navigation across gaiia: a global top bar with breadcrumbs replaces the patchwork of per-page back buttons, and toggle controls get a refreshed style. Alongside that, we are shipping a fresh batch of CRM, inventory, and integration updates, and continuing the rollout of the new delinquency workflows. Note that gaiia is shipping on Tuesday this week because of Monday's holiday.
User interface
New top bar navigation and breadcrumbsExpected: May 19
A global top bar navigation now sits at the top of every page in gaiia, with breadcrumbs that show where you are and back/forward buttons that follow the breadcrumb context. The change replaces the previous per-page back buttons with a single, consistent way to navigate the app. Toggle controls have also been refreshed with the new styling as part of the same rollout. Available to all users.
Accounts
Editable activation and deactivation dates on accountsExpected: May 19
Users can now edit an account's activation date and deactivation date directly from the account record, unblocking corrections that previously required engineering help. Available to all users.
Contract uploads with an effective date but no term lengthExpected: May 19
Contracts can now be uploaded with an effective date but without a fixed term length, supporting month-to-month and open-ended agreements. Available to all users.
API
Work order delete event: richer payloadExpected: May 19carried over
The work order delete event triggered from automations now carries meaningful work order context in the payload, so downstream consumers no longer have to fall back to v0 calls for the basics. Originally pre-announced for May 11; tracking to this release. Available to all users.
New API to create invoicesExpected: May 19
A new endpoint lets you create invoices programmatically, opening the door for tighter integrations between gaiia and external billing or revenue systems. Available to all users.
Checkout
Exclude specific account types from a referral programExpected: May 19
Organizations can now exclude one or more account types (e.g., employees, commercial customers) from their referral program, with the referrer and referee sides configured independently. Excluded customers no longer see referral surfaces in their client portal, and a referral code entered against an excluded account type at checkout returns an error. This can be configured from Settings → Referrals.
Inventory
Search inventory by serial or MAC without picking a model firstExpected: May 19
Warehouse scanners and inventory operators no longer have to pre-select a model before searching by serial number or MAC address. The change cuts steps for high-volume scanning workflows. Available to all users.
Custom objects: ready for customer tenantsExpected: Coming soon
Custom objects reach a functional-complete milestone: drafts, record locking, CSV import and export, section grouping, auto-generated IDs, and reporting integration are all in place. The feature stays behind a tenant feature flag for now — contact us if you'd like early access for your tenant.
[Fixed] Equipment Assign Item modal returns results from the work order pageExpected: May 19
On the technician platform, the "Search for items" field inside the Equipment Assign Item modal now returns matches when used from the work order page. Available to all users.
Workforce
[Fixed] Equipment Assign Item modal returns results from the work order pageExpected: May 19
On the technician platform, the "Search for items" field inside the Equipment Assign Item modal now returns matches when used from the work order page. Available to all users.
Network Integrations
Clad integration: push gaiia project fields directly to CladExpected: May 19
The Clad integration can now push project fields from gaiia directly into Clad, reducing the manual re-entry between systems for tenants who use Clad as their construction management tool.
Portal
[Fixed] Client portal: on-hold visits no longer in scheduling queueExpected: May 19carried over
Work orders with an ON_HOLD custom status no longer appear in the client portal's "Visits waiting to be scheduled" section, or in any other portal section.
Tickets
Create a work order from a ticketExpected: May 25
A new "Create work order" action inside a ticket creates the work order and auto-links it back to the ticket, with the account and service location pre-filled. Removes the manual hand-off where agents had to leave the ticket, create the work order separately, and remember to link it. Available to all users.
Workflows
New workflow canvas opens with the trigger pre-selectedExpected: May 19
When a user creates a new workflow, the canvas now opens with the trigger node already selected and the trigger type panel visible in the right sidebar, so the first step of building a workflow takes one fewer click. Available to all users.