Overview
This release gives dispatch teams much finer control over scheduling — self-serve auto-assignment, bulk status updates, and schedules that account for the drive back to base — while the Field Service App becomes more reliable. Elsewhere, shared calling-minute pools arrive for commercial voice, Custom Objects gain new reference types, and the v1 API keeps expanding across accounts, documents, and orders. Here is a preview of what's coming so you can prepare.
Accounts
Communication types for account contactsExpected: Coming soon
Every contact on Accounts and Business Accounts will have a new Communication Types field — Account and Services, Orders and Checkout, Billing and Payments, and Work Orders — and system messages will only be delivered to the contacts with the matching type enabled. Existing notification behaviour is preserved at rollout, so nothing changes until you edit a contact.
More v1 API endpoints for accounts, addresses, and documentsExpected: Releasing July 13th
The v1 API keeps growing: bulk create and update mutations for addresses, a notifications query, filtering accounts by their readable ID, and new document endpoints to attach documents and generate upload URLs programmatically.
Billing
Shared minutes across accountsExpected: Releasing July 13th
For voice plans, you can now create shared pools of calling minutes that multiple accounts draw from — a common setup for commercial customers — and manage them directly in gaiia.
Checkout
Appointment calendar opens on the first available dateExpected: Releasing July 13th
The appointment calendar in checkout now automatically advances to the first date with availability, so customers no longer page through empty weeks when the earliest opening is further out.
Customizable copy on the shop-by-service panelExpected: Releasing July 13th
The text shown on the shop-by-service panel in checkout can now be customized, so you can adapt the wording to your brand and offering.
Inventory
Inventory threshold events for workflowsExpected: Releasing July 13th
gaiia will emit a workflow-consumable event when stock crosses a configured minimum or maximum threshold, so you can automate low-stock alerts, reordering, and other inventory follow-ups.
New reference field types for Custom ObjectsExpected: Releasing July 13th
Custom Objects can now reference Products, Product Versions, and Inventory Models — three new reference field types that let your custom records connect directly to catalog and inventory data.
Network
Archive Network SitesExpected: Coming soon
Network Sites can now be archived, so you can keep your active site list clean without permanently deleting historical data.
Orders
More flexible order attributionExpected: Releasing July 13th
You will be able to edit the user an order is attributed to, and the orders table gains created-by and last-updated-by columns — useful when sales agents enter orders in gaiia on behalf of customers.
Workflows
Smoother navigation between executions and definitionsExpected: Releasing July 13th
Moving between a workflow's executions and its definition has been improved, so builders can go back and forth between reviewing a run and the workflow itself with less friction.
Workforce
Travel time back to base locationExpected: Releasing July 13th
The schedule now shows a technician's travel time back to their base location — home or warehouse — after the last work order of the day, so dispatchers see the full picture of a tech's day including the drive home. This time is also reflected in technician calculated hours and the service planning utilization rate.
Bulk edit work order statusExpected: Coming soon
Update the status of multiple work orders in one action from the work order table — select any number of rows, choose a new status, and apply it across the entire selection.
Field Service App v1.16: maintenance mode and smoother updatesExpected: Releasing July 13th
The gaiia Field Service App adds a maintenance mode that clearly informs technicians during planned outages, along with a smoother experience when an app update is required. The update rolls out through the app stores.
How we use these release notes
These notes represent a projection of upcoming changes over the next few weeks. Timelines may vary, and details may evolve. We may also update this article with additional information once features are fully released. Note that we only share changes that have a visible impact on the platform — many more improvements ship behind the scenes without appearing in the release notes, whether to stability, performance (such as loading times), or security.