Overview
This release note is heavy on new ground: a rebuilt workflow template library, workflow lists you can shape and save, recurring time blockers, work order durations that correct themselves, and custom object records with a page of their own. There are also clearer settings behind product availability and checkout geocoding, and a few items announced previously arrive here. This is a preview of what is coming so you can prepare.
Accounts
Business account type becomes a true requirementExpected: Releasing August 24th
Where the business account type field is marked as required, it can no longer be skipped when creating or editing an account. Worth knowing if any of your team has been relying on being able to leave it blank.
Analytics
Duplicate a built-in reportExpected: Releasing August 24th
Built-in reports open in the same editing view as your own reports, so you can duplicate one and adapt it rather than rebuilding a similar report from scratch.
Links inside embedded dashboardsExpected: Releasing August 24th
Dashboard dimensions can carry links, so a figure in a dashboard can point straight through to the record behind it.
Checkout
Change the plan selection from anywhere in checkoutExpected: Releasing August 24th
An "Edit plan selection" control lets customers return to the shop-by-service panel from later steps in checkout, including from the prompt asking them to select at least one service. Fewer restarts when someone changes their mind midway.
Clearer geocoding options in checkout settingsExpected: Releasing August 24th
Checkout gains a third way to collect coordinates — skipping the map and taking coordinates from a third-party provider or from your own address data — and all three options have been relabelled, with warnings on the two that skip the map, so it is obvious which source feeds product availability and geofence matching.
Conversations
Two-way SMS moves into productionExpected: Coming soon
The Conversations module enters production for its first live deployment, with a round of usability work behind it: editable conversation titles, an inbox tab that matches the shared conversation link, a selected conversation that stays put when unassigned, and outbound SMS failures that surface instead of disappearing quietly. Talk to us if you would like to be among the next to switch it on.
Custom Objects
Custom object records get a details pageExpected: Releasing August 24th
Each custom object record opens onto its own page with an Overview and a Workflows tab, its linked objects in both directions, and its full activity history in a side panel — rather than being read through a truncated table row.
Inventory
Work orders as an inventory referenceExpected: Coming Soon
Inventory movements can reference a specific work order, so equipment can be traced back to the job it was used on. Editing and archiving are also hidden on primary fields, which were never meant to be changed.
Network
Telrad BreezeView as a supported integrationExpected: Releasing August 24th
BreezeView joins the supported integration catalogue on the current integration platform. Older BreezeView and UNMS versions are hidden once it is in place, so there is a single, current option to choose.
In-product documentation for every integrationExpected: Releasing August 24th
Each integration gets a page inside gaiia setting out what it actually supports, so you can check an integration's capabilities without leaving the platform or asking us.
Export the tickets on an incident to CSVExpected: Releasing August 24th
The tickets tab on an incident in Incident Manager gains a CSV export, so the list of tickets raised against an outage can be handed to whoever needs it.
Dropdown options on network site custom fieldsExpected: Releasing August 24th
Custom fields on network sites can offer a dropdown of options you define — a Tower Owner field with a fixed list of owners, for instance — instead of free text.
Products
Available products on a propertyExpected: Releasing August 24th
A property carries its own list of available products, so eligibility can be read directly off the property rather than worked out somewhere else.
Tickets
Assign tickets to teamsExpected: Releasing August 24th
Tickets can be owned by a team rather than only an individual, on ticket templates, the new-ticket form, and the ticket side panel, with team changes recorded in the activity feed. Work stays visible when the person who owns it is away or a ticket sits unclaimed. Filtering the tickets table by team follows later.
Workflows
Filter, display, and saved views for workflowsExpected: Releasing August 24th
Filtering and show/hide options become separate on the Workflows and Workflow Executions tables, and the Workflows table gains saved views so you can switch between named setups instead of rebuilding them each time. Workflow Executions defaults to the last seven days, which keeps lists loading quickly, and a query covering too much time asks you to narrow the range rather than failing without explanation.
View the data details for any nodeExpected: Releasing August 24th
Inspect the exact input and output shape of any upstream node — field names, types, and whether each is required — from the node's menu on the canvas, without leaving the editor.
Resolve custom objects by name in a workflowExpected: Releasing August 24th
Workflows can look up a custom object and its fields by name at runtime instead of holding fixed identifiers, which makes a workflow built in one place far easier to reuse in another.
Workforce
Work order duration shortens itself when a technician finishes earlyExpected: Releasing August 24th
For the work order categories you opt in to under Workforce, Settings, General, a work order's duration is trimmed to the technician's actual completion time when they finish ahead of the estimate. The freed-up time goes back to the schedule for more bookings, with nobody having to adjust it by hand, and the change is recorded on the work order's activity feed showing the old and new times.
Recurring time blockersExpected: Releasing August 24th
Time blockers can be created as a repeating series — daily, weekly, monthly, or annually, ending after a set number of occurrences or never — which makes multi-day leave, sick days, and standing meetings far quicker to block off. The schedule shows the next occurrence rather than the first, and a recurring blocker is labelled with the day it actually falls on.
Arrival windows by work typeExpected: Releasing August 24th
Arrival windows can be set per work type, overriding your global windows for bookings of that type. Useful where an installation needs a wider window than a service call.
Key work order fields move into a side columnExpected: Coming soon
Work orders gain a right-hand column holding the fields technicians and dispatchers reach for most, so the important details stay in view. The Print view is retired as part of this change.
How we use these release notes
These notes represent a projection of upcoming changes over the next few weeks. Timelines may vary, and details may evolve. We may also update this article with additional information once features are fully released. Note that we only share changes that have a visible impact on the platform — many more improvements ship behind the scenes without appearing in the release notes, whether to stability, performance (such as loading times), or security.