Selling multiple units of add-ons and routers in checkout

Overview

Customers can now buy more than one unit of the same add-on or router in checkout, such as three mesh extenders. Before, you had to create a separate product for each quantity (for example, "1 mesh extender", "2 mesh extenders") and show all of them in checkout. Now one product with a quantity selector covers every quantity.

This article covers how to turn on multi-unit purchasing for add-ons and routers, what customers see in checkout, how bundles apply to multiple units, and where quantities appear after the order.

Multi-unit purchasing is off by default. Products you don't change keep working as they do today: one unit, no quantity selector.

Turning on multi-unit purchasing

You turn on multi-unit purchasing per add-on product, or per product category for routers. It is available for add-ons and routers only.

• To view add-on groups, you need the Settings > Checkout > Add-ons > View permission. To edit them, you need the Settings > Checkout > Add-ons > Edit permission.

  1. Go to Settings > Checkout > Add-ons.
  2. Open the add-on group that contains the product.

  3. Under Select products for this add-on group, find the product's card.

     To add a new product to the group, click Add product and select it from the Product dropdown.

  4. In the product's card, below Payment strategy and Coverage area, check Allow customers to purchase multiple units.
  5. Under Maximum quantity, click + or − to set the most units a customer can buy, or check No limit next to it.
  6. Click Save.

• Router plans are service plans on the checkout settings page. To view them, you need the Settings > Checkout > View permission. To edit them, you need the Settings > Checkout > Edit permission.

  1. Go to Settings > Checkout > Plans > Routers.
  2. Under Select product categories for your router, find the product category's card.
  3. Check Allow customers to purchase multiple units from product category.
  4. Under Maximum quantity, click + or − to set the most units a customer can buy, or check No limit next to it.
  5. Click Save.

The setting applies to every router in the category. You can't exclude individual routers from a category.

The minimum quantity is always 1. Checkout blocks the customer from continuing if the quantity is outside the allowed range.

What customers see in checkout

When multi-unit purchasing is on, the product tile shows a quantity selector. Customers click + or − to change the number of units, up to the maximum you set.

1. The price on the tile and in the Order summary is the quantity multiplied by the unit price.
2. All units of a product appear as one line item with a quantity, not as separate line items. This applies to checkout, the order confirmation, and receipts.
3. If the plan already includes units of the product, the tile shows a badge such as "1 unit included with plan". Customers pay only for the additional units, shown as 1 additional × [unit price].

Viewing quantities after the order

• In gaiia, the order details summary shows the quantity of each product.
• In the client portal, the Service plans page shows a quantity badge on any router or add-on card where the account has more than one unit.

Customers can't currently make multi-unit purchases from the client portal.

How bundles apply to multiple units

When a customer buys several units, they can meet a bundle's eligibility rules more than once. A bundle setting controls whether checkout applies the bundle once or each time the rules are met.

1. Go to Products > Bundles and create a bundle.
2. In the General information step, turn on Apply multiple times per order.
3. Finish creating the bundle.

The setting is off by default.

• Off: Checkout applies the bundle once, no matter how many units the customer buys.
• On: Checkout applies the bundle once for each time all its eligibility rules are met, and adds the bundle additions each time.

Example: A bundle has Router as a customer selection and a free mesh extender as a bundle addition. A customer buys 3 routers. With the setting off, they get 1 mesh extender. With it on, they get 3.

If the bundle also requires an internet plan and the customer buys 1 plan and 3 routers, all the rules are met only once, so the bundle applies once.

Good to know

1. Turning on multi-unit purchasing doesn't affect existing carts, orders in progress, or completed orders.
2. If you created separate products for each quantity, you can replace them with one product that allows multiple units.
3. Changing a bundle's Apply multiple times per order setting doesn't affect orders in progress or completed orders.