Release Notes: Sept 9th, 2024
Last updated: November 4, 2026
Overview
This release focused on improving search functionality, ticket management, billing accuracy, and workforce workflows. We also addressed property management improvements and introduced a new webhook for unserviceable addresses. Several bug fixes and performance enhancements were implemented to ensure a smoother user experience.
Product Update
User Interface
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Phone Number Search Improvement
- Made it easier to find accounts by searching with phone numbers, even if entered without hyphens. Exact matches now return only the correct account.
Tickets
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Ticket Attachment Preview
- Added the ability to preview ticket attachments in a modal for easier viewing.
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Ticket Attachment Downloads
- Enabled users to download image attachments from tickets.
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Ticket Archiving
- Allowed agents to archive ticket types, categories, and closed reasons.
- Improved Tickets Loading Performance
Workforce
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Work Order Popover in Map View
- Added a popover that displays work order details when clicking on a work order in Map view, similar to Schedule view.
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Work Order Priority
- Added the ability to set priority when creating or editing work orders.
Billing
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- Added new permissions to control which user roles can apply discounts, offering more control over account actions.
Discount Permissions
- Added new permissions to control which user roles can apply discounts, offering more control over account actions.
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Fixed: Invoice Rounding
- Resolved a $0.01 rounding issue with flat dollar discounts in the invoice summary to ensure consistency with invoice PDFs and transactions.
Properties
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Property Archiving
- Added the ability to archive and unarchive properties for improved property management.
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Property Search
- Implemented a search feature on the property page to help users find properties more easily.
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Fixed: Address Update
- Fixed an issue where address updates when creating units weren’t reflected in the unit’s address.
API
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Webhook for Unserviceable Addresses
- Introduced a new webhook event that triggers when an address is marked as unserviceable, automating workflow responses. See the API doc for more details:
Attachments:
work_order_popover.png
workorder_priority.png
Discount_billing_permission.png
