Overview
This release introduces UI improvements for ticket management and exports, new capabilities in the checkout flow for planned service areas, 12-hour time support in both customer- and agent-facing tools, and performance updates to the workforce scheduling experience.
Product Update
User interface
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Linked entities are now displayed on the Tickets page
Accounts, groups, properties, and network sites now appear directly in the ticket list. -
Default status indicators in Ticket Settings
Default ticket statuses are now clearly identified, making it easier to understand which statuses are applied automatically and cannot be deleted. -
Account name is now included in account list exports
Exported lists now show commercial names for easier external reference.
Checkout
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12-hour time support
Appointment selection in the checkout flow now supports both 12-hour and 24-hour formats.
Client Portal
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12-hour time support
Appointment selector also now supports 12-hour format for clarity in US-based markets. - [Fixed] Appointments for past work dates are no longer shown as scheduled appointments.
Workforce
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Schedule page performance improvements
Drag-and-drop, load time, and UI responsiveness have all been improved to meet the needs of large-scale dispatch teams. -
Map improvements
When multiple work orders are at the same location, the interface now provides a clearer UX. - [Fixed] Week-to-week rendering bugs on the Schedules page.
- [Fixed] Schedule filters now consistently apply and reflect selected criteria.
- [Fixed] Work orders now save correctly if users navigate away before the action completes.
Coming soon
A new OAuth login option for the Field Service App will be released on Monday, July 14. See the details here: Field Service Login Update - July 2025