Notification Settings & Configuration - Video Guide

Last updated: November 4, 2026

Overview

In this video, we guide you through gaiia’s notification capabilities. We will explore how email and SMS messages for customer and internal communications are set up. We will also learn how to use the template editor to customize messages, preview them, and send test messages.

Guide: Initial Implementation Videos

This article is part of a larger guide going over the concept of implementation

  1. User Roles & Permissions Settings
  2. Product Catalog Settings & Configuration
  3. Inventory Settings & Configuration
  4. Billing Settings & Configuration
  5. Notification Settings & Configuration
  6. Workforce Settings & Configuration
  7. Ticket Settings & Configuration

 

Video

 

Timestamps

00:00 Introduction

00:25 Types of Messages in Gaia

01:25 Template Editor

03:08 Creating Custom Message Templates

04:12 Sending Messages to Customers