Release Notes: July 22nd, 2024

Last updated: November 4, 2026

Overview

This release note highlights significant improvements to our API keys ticket handling. It also includes bug fixes to optimize system functionality and user experience.

Product Update

Integration

  • [IPPay] Added an automatic retry when facing a "network error."

Tickets

  • Added the possibility to bulk archive tickets.
    Bulk_Archive_Tickets.png

Billing

  • [Fixed] Resolved a rounding issue when a recurring discount is added to an account with multiple discounts.
  • [Authorize.net - Fixed] In the Authorize.net payment method creation form in the client portal, ensure the server maintenance error is properly displayed.

Notification

  • Service cancellation reasons and categories can now be used as email template condition variables.
    • Only usable in the service cancellation communication template (with or without equipment).
    • To use this functionality:
      1. Select an email element to which you would like to add conditional logic.
      2. Toggle “ON” the condition.
      3. For the path, enter one of the following:
        • cancellationReason
        • cancellationCategory
      4. Set the operator to either:
        • ==
        • ≠
      5. In the right field, add the cancellation category or reason:
        • The cancellationCategory must be in all caps.
        • For the cancellationReason, you will need to enter the cancellation code, which gaiia can provide. We are currently working on improving this for self-service. Stay tuned.
          Service_cancelled_Condition_communication.png
  • Added a notification, "Personal Information Updated," which is sent after editing personal information from the client portal

API

  • Added more functionalities to our API:
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Products

  • Added the possibility to edit account types of a product to limit products to specific account types (i.e. Residential, Commercial).