Getting notified about your conversations

Last updated: November 11, 2026

Overview

gaiia lets you know when a conversation needs you. A bell in the top bar collects your notifications, so you don't have to keep the Conversations page open to see that a conversation was assigned to you or that a customer replied.

This article explains which notifications you receive, how to read and clear them, and how to choose the ones you want.

What you're notified about

You receive a notification when:

  • A conversation is assigned to you, by a teammate or automatically. When an automation assigns the conversation, the notification shows gaiia as the one who assigned it.

  • A customer replies in a conversation assigned to you.

Customer replies only notify the conversation's assignee. A reply in an unassigned conversation doesn't notify anyone, so keep an eye on the Unassigned inbox. See Managing the Conversations inbox.

Reading your notifications

  1. Click the bell in the top bar to open the Notifications panel.

  2. Click a notification to open the conversation.

From the Notifications panel, you can also:

  • Open the Notification actions menu and click Mark all as read to clear every unread notification.

  • Turn on Unreads to show only the notifications you haven't read.

  • Mark a single notification as read or unread.

Opening a conversation also marks its notifications as read. When you have nothing left to read, the panel shows You're all caught up.

Notifications are personal. Reading one only clears it for you, not for your teammates.

Choosing your notifications

Each user chooses which notifications they receive.

  1. Open the User Menu by clicking your Profile Avatar.

  2. Go to Preferences > Notifications.

  3. Under In-app notifications, turn each notification on or off:

    • Conversation assigned to you: when a conversation is assigned to you, by a teammate or automatically.

    • Customer replies: when a customer replies in a conversation assigned to you.

Learn more